Terms and Conditions for Man And A Van Putney

These Terms and Conditions set out the basis on which Man And A Van Putney provides moving, transport, collection, and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are designed to clarify the booking process, payment arrangements, cancellation rules, liability limits, waste handling requirements, and the law that applies to our agreement.

For the purpose of these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man and a Van Putney name, while “you” and “your” mean the customer or the person acting on the customer’s behalf. A booking may cover house removals, office transport, single-item delivery, furniture collection, or similar van-based services. Any additional work requested on the day may be accepted only if safe, lawful, and practically possible.

These terms are intended for consumer and business customers within the United Kingdom. They are written to be clear and fair, and they do not affect your statutory rights. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue in force.

All bookings with Man And A Van Putney must be made through the agreed booking channel and confirmed by us before they become valid. A quote may be provided based on the information supplied by the customer, including the type of items, the volume of goods, access conditions, distance, parking limitations, and any special handling needs. A quote is an estimate unless expressly stated as fixed. If the details given are incomplete or inaccurate, the price and timing may change.

The customer is responsible for ensuring that the information provided is true, complete, and up to date. This includes item dimensions, number of floors, lift access, fragile goods, heavy objects, and any restrictions that could affect the service. If the job differs from the description at the time of booking, we may revise the price, alter the schedule, or decline to proceed if the change would make the work unsafe or unreasonable.

We reserve the right to refuse or cancel a booking where we reasonably believe the service would breach the law, exceed safe working limits, create a health and safety risk, or involve prohibited goods. Acceptance of a booking does not guarantee that every item will be transported if it is later found to be unsafe, illegal, or unsuitable for carriage.

To secure a booking, the customer may be required to pay a deposit or provide payment details in advance. Unless otherwise agreed, the full balance is due on completion of the service. We may accept payment by bank transfer, card payment, or another method agreed in advance. Cash payments, where accepted, must be made before unloading or at the time specified by the driver or operative.

All prices are stated in pounds sterling and may be subject to VAT where applicable. If the service includes waiting time, parking charges, congestion charges, tolls, permits, storage, or disposal fees, these may be added to the final invoice if they were not included in the original quotation. Any additional work requested during the job may also be charged at the applicable rate. The customer agrees to pay all reasonable costs caused by delays or access problems outside our control, provided those costs are properly incurred.

If payment is not made on time, we may charge interest on overdue amounts at the statutory rate and recover reasonable costs incurred in chasing the debt. We may also suspend or withhold further services until all outstanding sums are paid. In the event of a payment dispute, the customer must notify us promptly and provide supporting details. Undisputed amounts must still be paid by the due date.

Customers may cancel or amend a booking by giving notice as soon as possible. If cancellation is made within the agreed notice period, any deposit may be refunded or applied to a future booking, depending on the service conditions that applied at the time of booking. If the customer cancels after the vehicle or team has been dispatched, a cancellation fee may be charged to cover time, fuel, and operational costs.

Where a cancellation is made on arrival, or where we are unable to complete the job because the customer, their representative, or the property is not ready, the customer may be charged in full or in part, depending on the circumstances. This may include refusal of access, failure to provide accurate instructions, absence of keys, no parking, or any other issue that prevents the service from proceeding. We will act reasonably when assessing any cancellation or abortive-job fee.

If we need to cancel or reschedule due to circumstances beyond our control, such as traffic disruption, adverse weather, vehicle failure, staff illness, or legal restrictions, we will make reasonable efforts to notify the customer and propose an alternative time. Our liability for cancellation will be limited to the return of any amount paid for the cancelled service, except where otherwise required by law.

Our work is provided with reasonable care and skill. However, the customer must ensure that items are properly packed, protected, and ready for transport unless packing has been expressly included in the service. We are not responsible for pre-existing damage, ordinary wear and tear, or damage caused by poor packing, unsuitable containers, or the nature of fragile goods. Where we handle items, we may refuse to move anything that appears unsafe or unstable.

All goods remain the customer’s responsibility unless agreed otherwise. The customer should keep or make copies of important documents, keys, and irreplaceable items before the service begins. We will not be liable for indirect or consequential loss, loss of profit, loss of earnings, loss of business opportunity, or sentimental value. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If a claim for damage or loss is made, the customer must notify us within a reasonable time and, where possible, before the goods are unpacked or further moved. Evidence such as photographs, a description of the issue, and proof of value may be requested. We may inspect the item or arrange for a third-party assessment before deciding whether any compensation is due. Any compensation, if payable, will be limited to the reasonable repair cost, replacement cost, or the declared value, whichever is lower and subject to any applicable legal limits.

Customers must ensure that all items handed over for transport are lawful to move and do not include prohibited, dangerous, stolen, counterfeit, or regulated goods. This includes, but is not limited to, hazardous materials, explosives, flammable liquids, illegal substances, and items requiring special licences or permits unless those requirements have been discussed and complied with in advance. We may inspect or refuse any item that we reasonably believe is unlawful or unsafe.

Where waste is being removed as part of the service, the customer must comply with UK waste regulations. We will only transport and dispose of waste in a lawful manner, and where required we will use appropriately licensed facilities or carriers. The customer must not ask us to dispose of controlled waste illegally, fly-tip, or misdescribe waste type or quantity. Any waste presented for collection must be accurately described, and the customer may be asked to confirm whether the waste includes electrical items, mattresses, paint, chemicals, or other regulated materials.

It is the customer’s responsibility to ensure that they have the right to dispose of the waste and that no restricted or hazardous materials are included unless expressly agreed beforehand. If incorrect information is given and we incur additional charges, contamination costs, or compliance expenses, those costs may be passed on to the customer. We may decline waste removal if the load is unsafe, unclassified, or not suitable for lawful disposal. Waste transfer records, receipts, or other documentation may be provided where relevant and available.

The customer must provide safe and reasonable access to the pickup and delivery locations. This includes making arrangements for parking, permits, keys, lifts, loading bay access, and any permissions needed from landlords, managing agents, or local authorities. If access is difficult or delayed, additional waiting time or labour charges may apply. We are not responsible for delays caused by road closures, congestion, weather conditions, or third-party obstruction that is outside our control.

Any timings given are approximate unless a fixed slot has been expressly confirmed. Traffic, loading conditions, weather, and operational issues can affect arrival or completion times. While we will aim to perform the service within the agreed window, we do not guarantee exact timing unless specifically stated in writing. Delays do not normally entitle the customer to compensation unless we have acted negligently and the law provides otherwise.

We may subcontract or use suitably qualified personnel to carry out some or all of the service. In doing so, we will remain responsible for ensuring the service is delivered with reasonable care and in line with these terms. However, we are not responsible for faults arising from inaccurate instructions given by the customer or from conditions that were not disclosed before the booking was accepted.

Force majeure events may excuse performance where the service is prevented or delayed by circumstances beyond our reasonable control. Such events include severe weather, accidents, industrial action, fire, flood, pandemic restrictions, government action, and significant breakdown of transport infrastructure. In such cases, we will use reasonable efforts to minimise disruption and rearrange the service where possible.

These terms form the entire agreement between the customer and Man and a Van Putney in relation to the booked service, unless we agree otherwise in writing. No variation will be binding unless authorised by us. If any term is waived on one occasion, that does not mean it is waived for any future occasion. Any delay in enforcing rights will not prevent us from enforcing them later.

If the customer is booking on behalf of another person or entity, they confirm that they have authority to do so and will be responsible for making payment and ensuring compliance with these terms. For business customers, any terms implied by law are excluded to the fullest extent permitted, and our total liability for any claim will not exceed the amount paid or payable for the relevant service, except where the law requires otherwise.

All matters arising out of or in connection with these terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute that cannot be resolved amicably may be brought before the courts of England and Wales, which shall have non-exclusive jurisdiction. This does not prevent either party from seeking urgent interim relief where necessary.

By placing a booking with Man And A Van Putney, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. The customer also confirms that they are authorised to request the service, accept the quotation, and agree to payment obligations on behalf of any third party for whom they are acting. The terms are intended to be practical and fair, while protecting both parties and supporting lawful, professional service delivery.

For clarity, if a specific service description, invoice, or written agreement contains additional terms, those terms will apply alongside these Terms and Conditions so far as they are consistent. If there is any conflict, the written service-specific terms will take precedence only to the extent of the inconsistency. All other provisions remain in force.